PromGirl Reviews

I ordered a prom dress expedited shipping. It was lost by Fedex. I called to report it lost and was told that there is nothing PromGirl can do to replace the dress until Fedex declares is lost. Got confirmation from Fedex it was lost and PromGirl still refused to send a replacement. They also refused to refund me for my purchase. I had to file a complaint with the credit card company to get refund

I was completely scammed. I got a dress and the dress was way to big and super long. I wanted to return it or get store credit, I was told the dress can't be returned or exchange and they recommend getting alterations or selling it locally. That is the stupidest thing a company would say to a customer, specially your new customers. Alteration would cost more than the dress it self and who do I look like to them selling dress locally. Both Lynn the supervisor and Kathy the manager wasn't helpful, they both told me the same thing. I am never shopping here or would recommend to anyone.

Excellent selection of beautiful dresses with styles for everyone. Reasonable prices, quick shipping and excellent quality designs made this an easy prom shopping experience.

Bought a dress. Toooo long. Unexpected issues came up with our family. We tried to return-NEVER WORN. The company would not refund,! Because we contacted them a few days too late. No empathy. Never again.,,

Such a horrible return policy. You need to read the fine print. Dress arrived late and they still wouldn't give me a refund past 7 days.
Just awful customer service.

I couldn't believe how fast I received my gown. I placed the order on the 8th and had the dress in hand on the 14th. It was even prettier than the picture and the price was so reasonable!

Loved it!! Fits perfect

Very fast delivery and great product

I had an awful experience with customer service. I ordered a dress and was sent the wrong color so I had to mail back for an exchange and by the time I got my exchange I no longer needed it. I tried to process a return to send back but because it was past 7 days that would not even help me. The dress is still in the box never worn and they still cannot process a return after THEY are the ones that made the mistake in the beginning. I will NEVER order from here again and advice you to shop somewhere else!

Horrible experience! Borderline unconscionable! I ordered a dress on 4/20 ans received it 4/21 (Wednesday late in the evening). The next day my family came down with covid symptoms and became sick. I was unable to attend the event that this was ordered for. I attempted to return today (5/1) when I finally had the energy to actually get out of bed and start the return. The rep commented to me cia message that we missed the 7 day return window. I asked for reconsideration based on the situation. I was dismissed and told basically too bad! Horrible!

Beautiful dress fast shipping to the U.K. absolutely perfect thank you !

My experience was overall bad. I have placed two orders with them. The first one gave me a 10% new customer coupon. However the dress didn't fit so I had to return it. I asked for a redo with the coupon since I still wanted to purchase from them and they simply said no. Fine, their dresses are cute so I ordered anyway. Their website states "Free returns and exchanges" but this is not true. They still charge you for shipping which is deducted from your reimbursement.

So now my second order. I ordered two dresses because I didn't know which one was going to fit since they're sizing doesn't seem to be consistent. I pick one dress and go to ask for a return on the second dress. This is when I find out about their 7-day return policy. I was on the 9th day when I first tried to do a return. Both dresses are in original condition; on their hangers, inside their bags, with the tags on. I understand it is my fault for not knowing about their extremely short return period. Most places offer 30 days. Since COVID, even longer. Not Promgirl. I explain the whole situation. My event date isn't even here yet, which I put into their pre-order questionnaire about why you're buying the dress. There is no way to get in touch with them over the phone. Their only number sends you to a voicemail. Via email, they refer me to their policy guidelines. Which I had already explained I read after not being able to start a return on their website. I acknowledge I read it too little too late and ask to speak to a supervisor. They tell me they won't make any exceptions and so I ask for a supervisor again. Apparently, they don't have any. Still waiting for a response.

Again, I understand it's my fault for not reading their return policy but it was an honest mistake. I was two days over and they have no sense of compassion. They only seem to care to get their money. They truly have beautiful dresses but for their lack of customer service alone, I would look elsewhere. Plenty of beautiful dresses through other vendors with excellent customer service.